My Water Account / Pay My Bill

Utilities Services Specialists are available to assist account holders and to accept payments by calling 505-891-5020, Monday through Friday, 8:00 a.m. to 5:00 p.m. Those wishing to pay their utility account in-person may do so Monday through Friday, 8:00 a.m. to 5:00 p.m. at Rio Rancho City Hall (3200 Civic Center Circle NE).

Make payments in English or Spanish using a credit card (Master Card, Visa, or Discover Card), check account balance, review billing history, review payment history, and request fax receipts of payment or account information by calling 505-891-5211. This Interactive Voice Response (IVR) system is available 24 hours a day, seven days a week.

There is no charge for these services

Make Payments Online
To make your payment online, you will need to set up your account. To do this:

1. Please click this link: Pay my water bill
2. Click on: “Create a PIN”  You will need to have your last water bill to obtain
   your Account ID Number, Bill Date, Due Date, Total Amount Due, Cycle-Route Number, and Balance Forward information.  This information is found on the right hand side of your bill.
3. Create a PIN by following the instructions on the screen which include security verification question.
4. Click on:  Submit
5. You will be sent a confirmation e-mail.
6. Once you receive the confirmation e-mail you will be prompted to complete the registration process.  When completed, you will be able to view your account information and pay your bill.

After you set up your account
Sign in using your Account Number and Pin Number.  Pay your bill, look up your account information, and/or send us an e-mail with your questions.

Drive-up Payment Drop Boxes
Two locations are available: Rio Rancho City Hall (3200 Civic Center Circle) parking lot and near the corner of NM 528 / Pat D'Arco HWY and Southern Blvd.

Bank Draft Payment
To set up bank draft payment you will need to complete our bank draft form and attach a voided check. It can take one billing cycle for the bank draft to be activated. When this service is established, at the top of your bill “Bank Draft, Do not Pay” will be printed.