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Water Service Line Replacements
TLC Plumbing and Utility has been contracted by the city of Rio Rancho to replace water service lines. 

Work will consist of replacing existing polyethylene water service lines from the main line in the street to the connection at the water meter with new copper water service lines. In addition, any existing non-Automatic Reading Water Meters and nonstandard meter boxes will be replaced.

Beginning March 19, 2014, and spanning approximately seven months, TLC will replace 550 lines in the following areas:  Baltic Avenue, Brenda Road, Lisbon Avenue, Wagon Train Drive, Pecos Loop, and Lema Road. View map showing work areas.

 Anticipated Work Schedule (Subject to Change)
 Brenda Road: March 19, 2014 - March 31, 2014 - WORK COMPLETED
 Pecos Loop: April 1, 2014 - May 13, 2014 - WORK COMPLETED
 Baltic Avenue: May 14, 2014 - June 19, 2014 WORK COMPLETED
Lisbon Avenue: June 23, 2014 - August 4, 2014
Wagon Train Drive: August 5, 2014 - September 10, 2014
 Lema Road: September 11, 2014 - September 30, 2014

As work is completed and new work schedules are finalized, this information will be posted to this Web page.

What to Expect When Work is Taking Place
Work hours will take place between 7 a.m. to 4:30 p.m., Monday-Friday.  The work being done will require short periods of water service disruption at properties between the hours of 8 a.m. to 4 p.m.

Five to seven days prior to work taking place on a street, a notification door hanger will be left at applicable properties. 

The day before work begins a work crew member will visit each applicable property in an attempt to provide notification. 

The day of working take place, a work crew member will visit each applicable property in an attempt to provide notification of when the short period of water service disruption will be taking place.

Work taking place may require roadway lane restrictions between 7 a.m. to 4:30 p.m., Monday-Friday. When this occurs detour routes will be noted with signs.  Roadway lane restriction information will be posted to this Web page.

Lane Restrictions for Lisbon Avenue-related work June 23, 2014 - August 4, 2014: Lisbon Avenue from Navajo Lane to Hood Road.


For any questions or concerns about work taking place, the TLC project manager is Jesus Jurado and he can be reached at (505) 362-2070.

Additional Information
TLC’s work contract is for $1,375,747.93.  The funding sources are $1,075,000 from the 2013 New Mexico Legislature, and revenues generated from a 1 percent water/wastewater rate increase specifically for water service line replacement approved by the Rio Rancho Governing that went into effect in February 2013.

In the future, additional water service line replacement work will be scheduled and take place in the city using revenues from the water/wastewater rate increase already in place and those scheduled to take effect through Fiscal Year 2017, and monies received from the New Mexico Legislature (2014 Legislature has approved $1.4 million for water service line replacement).

Approximately 14,900 polyethylene water service lines need replacing in the city.

Why do Polyethylene Lines Need to be Replaced
The service line leak is the most common type of leak that occurs in the city. These leaks occur in part due to the material the line is made of which is polyethylene.  Polyethylene was used extensively in Rio Rancho by builders and developers for a period of time decades ago due to the high price of copper, which had been the standard material to use for water service lines.

It has been discovered since the inception of its use that the polyethylene line material loses it flexibility properties over time and becomes very brittle. Because of the normal, minor pressure changes that the water system goes through in a day, the polyethylene line develops cracks that allow the water to leak.

 A majority of leaks that occur in the city each year happen during the summer months.  This is because as the water system has a greater demand on it for irrigation and the pressure varies more this creates more cracking of the lines.

All polyethylene service lines need to be replaced since they will all eventually fail and leak.  As the city is able to do this, the number of leaks and amount of water being lost will be reduced, and water customers will experience less service disruptions.

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