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Report a Water Leak
There are various reasons water leaks can happen, some of these include: pipe ageing and deterioration, tree or plant roots growing into the pipes, or freezing pipes in the winter. Water is a precious commodity that needs to be preserved for future generations. For this reason Water Conservation practices have been put into effect to help preserve water for the future. However, just because water conservation practices are in use does not mean that leaks do not happen. Therefore, residents are encouraged to report any water leaks they find so that they can be fixed as soon as possible to help us all conserve water.

How to Report a Water Leak:

1. Try to determine if the leak is on your property or outside your property.

a. If the leak is on your property then it is your responsibility to fix the leak.
i. The City can help you find the leak on your property by conducting a water use audit. To request a water use audit, please visit our Water Use Audit page.

b. If the leak is outside your property, please continue to follow the steps below.

2. Check our Active Water Leaks Map (currently down for repairs), please check our list, to see if the leak has already been reported. Water leaks that are reported appear as dark blue water droplets.

3. If the leak you are reporting is not on the map, then please report the leak either by phone or by e-mail.

a. If the leak you are reporting is after normal business hours then please use the After Hours Emergency Leak line.

b. By phone:
i. (505) 891-5019
1. Please provide: location, type of leak, and severity. Optionally: provide name and contact number.
2. This phone number can be used Monday-Friday 8:00 A.M. – 5:00 P.M, except on Holidays.

ii. After Hours Emergency Leak Reporting
1. (505) 975-1581
2. Please provide: location, type of leak, and severity. Optionally: provide name and contact number.

c. By e-mail:
i.
ii. Please provide: location, type of leak, and severity. Optionally: provide name and contact number.

4. Once the leak is reported it is assigned a number.

a. Please allow 24 hours before seeing the reported leak on the Active Water Leak Map (currently down for repairs).

5. Leaks are fixed in order of priority.

a. Water main leaks first, then service line leaks, then meter can leaks.

6. Any leaks reported, with the exception of water main leaks, will have at least a 48 hour waiting period.

a. This waiting period is to allow other Utilities to spot their lines per State Law.

Types of Leaks:

Additional Information:
  • Water service lines are being replaced by the City. A portion of the water/wastewater utility rate increases that went into effect in February 2013 and are scheduled to go into effect through 2016 is being dedicated to proactively replace these lines before they fail. As the City is able to do this, the number of leaks and amount of water being lost will be reduced, and customers will experience less service disruptions.

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    Links:

    Department of Public Works   Streets & Right-of-Way Division   Utility Operations Division
    2009 Road Improvement Bond   Dirt Road Maintenance   Backflow Prevention Program
    Department of Public Works FAQ   Graffiti Reporting   Children's Water Festival
    Department of Public Works Forms   Pavement Maintenance   Detect and Fix Leaks
        Road Sweeping   Domestic Well Program
    Engineering Division   Snow Removal   Rebates
    Capital Improvement Projects (CIP)   Weeds, Litter, and Drains Maintenance   Report a Water Leak
    Capital Improvement Projects (CIP) Right-of-Way Permit    
    Water Use Audit Information
    Design Criteria and Standard Details   Utility Services Division   Water/Wastewater Availability
    Downloadable Maps   Apply for New Water/Wastewater Account   Water Waste Complaints
    GIS Data Download   Bulk Fill Station   Watering Restrictions
    Map Application Gallery   Change Water/Wastewter Account   Xeriscaping Information
    Special Assessment District (SAD) Information   Pay Water/Wastwater Bill    
    Traffic Update   Setup Automatic Bank Draft for Water/Wastewater Bill    
        Turn On Water at a Property    
    Land Coordinator   Water Assistance Program    
    Property Acquisition Process   Water, Wastwater, and Recycled Water Rates    


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