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Bulk Fill Station
A Bulk Fill Station was created at the corner of 21st Street NW and Northern Boulevard.The station was created to make available potable water for domestic use and for construction purposes.It helps to address the issues of: water theft from hydrants, unlawful selling of water at inflated prices to consumers, and to make access to water more convenient for those lacking waterlines for regular City water service.The station was funded from the City’s Utility Operations fund, Environmental Gross Receipts Tax, Water Impact fees, and Utility Bond proceeds.

Please note that the Bulk Fill Station is non-operational due to a customer damaging a part of the system.  The Bulk Fill Station will be out of use until the week of December 30th, 2015.

Bulk Fill Station.jpg

How to Apply for Service:
1. Obtain the form below or get the form from our Department of Public Works Forms page.Please follow the instructions on how to fill out a fillable form on our Department of Public Works Forms page.

a. PW-UTS-04 (E) Bulk Water Application PDF

b. There are no residency restrictions to using the station.

2. Get a copy of your valid Driver’s license, your valid state ID, or your valid passport for your application.

3. E-mail, Mail, or Fax the form with a copy of your valid ID.

a. E-mail to: with the form name in the subject line.

b. Mail to: Attn: (Form Name)
Department of Public Works
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

c. For Example:Attn: PW-UTS-07 (E) Release for Reconnection of Water
Department of Public Works
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

d. Fax to: (505) 891-5204
i. Please include a cover page, any additional documentation, and a note on how many pages are include in the fax.

4. When your application and a copy of your valid ID is received and properly filled out a Utilities Service Specialist will open your new account on the day you request.

5. You will then need to prepay for the water that you will use at City Hall (3200 Civic Center Circle, NE) first floor at the Cashier’s office.

a. The cost is $10 per 1,000 gallons.

b. You can prepay between the hours of 8:00 A.M. through 5:00 P.M., Monday through Friday.

c. Accepted methods of payment are: cash, check, credit card (Master Card, Visa, Discover, or American Express).

6. If you have any questions or want to verify that the faxed application and valid ID were received please call: (505) 891-5020.

7. Once your account is established and paid you may go to the station and use your unique account/pin number to fill water containers.
a. You can access the water station 24 hours a day.

8. Once you have used all of the water that has be paid for in advance, additional water and access to the station must be paid for.

a. You can pay at City Hall first floor Cashier’s office.

b. Or you can pay over the phone by calling (505) 891-5211.Please note that paying over the phone will require 48 business hours before the payment posts on your account.

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Contact Us
For Assistance

3200 Civic Center Circle NE
Rio Rancho, NM 87144

Ph: 505-891-5020
Fx: 505-891-5204

Hours of Operation:
8:00 a.m.-5:00 p.m.
Excluding Holidays

After-Hours Emergency / Leak Report: 505-975-1581