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Finalize Your Account
You are allowed to finalize your water/wastewater utility account per City Ordinance Chapter 51. Many customers assume that a new owner or tenant will put the water/wastewater utility account into their name, thus accepting financial responsibility. However, often times the new resident does not do this and you continue to be financially responsible for their usage. In order to avoid this it is best to finalize the account. The Utility Service Division will endeavor to act upon telephone, e-mail, or verbal orders to discontinue service. However, a written notice will be the only proof of notification in the event that there is a dispute over the account.

How to Finalize Your Account:
1. Obtain the form below or get the form from our Department of Public Works Forms page. Please follow the instructions on how to fill out a fillable form on our Department of Public Works Forms page.

a. PW-UTS-05 (E) Final Account Request Form PDF

2. E-mail, Mail, or Fax the form.

a. E-mail to: with the form name in the subject line.

b. Mail to: Attn: (Form Name)
Department of Public Works
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

c. For Example: Attn: PW-UTS-07 (E) Release for Reconnection of Water
Department of Public Works
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

d. Fax to: (505) 891-5204
i. Please include a cover page, any additional documentation, and a note on how many pages are include in the fax.

3. When your form is received and properly filled out a Utilities Service Specialist will close your account on the day you request.

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Contact Us
For Assistance

3200 Civic Center Circle NE
Rio Rancho, NM 87144

Ph: 505-891-5020
Fx: 505-891-5204

Hours of Operation:
8:00 a.m.-5:00 p.m.
Excluding Holidays

After-Hours Emergency / Leak Report: 505-975-1581