Go To Search
GovernmentServicesBusinessCome Visit
Click to Home

Apply for Water/Wastewater Utility Account
You will need to apply for a new water/wastewater utility account if: you have never had a water/wastewater utility account, are reactivating an account, or transferring ownership of an account.

How to Apply for Service:
1. Obtain one of the forms below according to your need or get the forms from our Department of Public Works Forms page.Please follow the instructions on how to fill out a fillable form on our Department of Public Works Forms page.

a. PW-UTS-01 (E) Residential Application PDF
i. If you live in a single family home.

b. PW-UTS-02 (E) Commercial Application PDF
i. If you are applying for water for a business.

2. Get a copy of your valid Driver’s license, your valid state ID, or your valid passport for your application.

3. E-mail, Mail, or Fax the form with a copy of your valid ID.

a. E-mail to: with the form name in the subject line.

b. Mail to: Attn: (Form Name)
Department of Public Works
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

c. For Example:Attn: PW-UTS-01 (E) Residential Application
Department of Public Works
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

d. Fax to: (505) 891-5204
i. Please include a cover page, any additional documentation, and a note on how many pages are include in the fax.

4. When your application and a copy of your valid ID is received and properly filled out, a Utilities Service Specialist will open your new account within twenty-four (24) hours of receiving your application.

a. If you have any questions or want to verify that the faxed application and valid ID were received please call: (505) 891-5020.

Fees and Deposits:
  • A $45 administrative fee is charged to the account when it is created, reactivated, or transferred.

  • If you are applying for a Commercial Account you will be required to pay a deposit equal to three month’s water utility charges for a like and similar customer before the account is activated.

  • A deposit may be waived if:
    • You have good credit as determined by the soft credit check.
    • You are an established customer in good standing.
      • Good standing means that your bills have been paid on time and in full for the past twelve (12) months.

  • If a deposit is charged it is held for one (1) year.After that year, if your account is in good standing the deposit is automatically refunded as a credit to your bill.

Separation Image.png


Department of Public Works   Streets & Right-of-Way Division   Utility Operations Division
2009 Road Improvement Bond   Dirt Road Maintenance   Backflow Prevention Program
Department of Public Works FAQ   Graffiti Reporting   Children's Water Festival
Department of Public Works Forms   Pavement Maintenance   Detect and Fix Leaks
    Road Sweeping   Domestic Well Program
Engineering Division   Snow Removal   Rebates
Capital Improvement Projects (CIP)   Weeds, Litter, and Drains Maintenance   Report a Water Leak
Capital Improvement Projects (CIP) Right-of-Way Permit    
Water Use Audit Information
Design Criteria and Standard Details   Utility Services Division   Water/Wastewater Availability
Downloadable Maps   Apply for New Water/Wastewater Account   Water Waste Complaints
GIS Data Download   Bulk Fill Station   Watering Restrictions
Map Application Gallery   Change Water/Wastewter Account   Xeriscaping Information
Special Assessment District (SAD) Information   Pay Water/Wastwater Bill    
Traffic Update   Setup Automatic Bank Draft for Water/Wastewater Bill    
    Turn On Water at a Property    
Land Coordinator   Water Assistance Program    
Property Acquisition Process   Water, Wastwater, and Recycled Water Rates    

Adobe Disclaimer: Reading the PDF documents provided on this site requires the Adobe Acrobat Reader, available for free from Adobe.  Adobe, the Adobe logo, Acrobat, and the Acrobat logo are trademarks of Adobe Systems Incorporated.

Contact Us
For Assistance

3200 Civic Center Circle NE
Rio Rancho, NM 87144

Ph: 505-891-5020
Fx: 505-891-5204

Hours of Operation:
8:00 a.m.-5:00 p.m.
Excluding Holidays

After-Hours Emergency / Leak Report: 505-975-1581