Go To Search
GovernmentServicesBusinessCome Visit
Click to Home

The Rebate Program is designed to give back to those citizens who exchange water guzzling toilets and washers for high-efficiency ones that use less water; and on/off evaporative cooler thermostats for automatic programmable ones that save electricity and water.  Below are the terms and conditions for receiving these rebates.


Application Process:
1. Obtain the UT-UTO-01.01 (E) Rebate Application PDF from our Utility Operations Department Forms page or by clicking the link above.Please follow the instructions on how to fill out a fillable form on our Utility Operations Department Forms page.

2. E-mail or Mail the form.  Remember to include a copy of your itemized receipt with the form.

a. E-mail to: with the form name in the subject line.

b. Mail to: Attn: (Form Name)
Utility Operations Department
3200 Civic Center Circle, NE
Rio Rancho, NM 87144

3. Once the application has been submitted allow ninety (90) days for the Utilities Operations Division to review.

4. The completed application form and attached receipt must be received no later than 90 calendar days after the purchase date.

5. Incomplete applications will not be processed.

6. Allow up to 90 business days for your completed application to be processed and receive a credit (for qualifying applications).

7. If you have any questions please call the Environmental Programs Manager at 505-896-8737.

Terms and Conditions:

1. Rebates only apply to High-Efficiency (HE) Toilets, High-Efficiency (HE) Washers, and Evaporative Cooler Thermostats.

a. Tank type HE Toilets must have an effective flush volume of 1.28 gallons or less as determined by the Environmental Protection Agency’s (EPA) WaterSense Program.
i. WaterSense labeled HE Toilets qualifying product list at (http://www.map-testing.com/downloads.html).

b. Flushometer type HE Toilets must have an effective flush volume of 1.28 gallons or less as rated by M.a.P testing.
i. Commercial Flushometer Valve/Bowl Combination qualifying product list at (http://www.map-testing.com/).

c. The HE Washer must be a Tier 2 or a Tier 3 as determined by the Consortium for Energy Efficiency (CEE) on the date of the purchase.
i. HE Washer qualifying product list at (http://library.cee1.org/content/qualifying-product-lists-residential-clothes-washers).

d. Evaporative Cooler Thermostats must be automatic and work for evaporative coolers (also known as swamp coolers) only.
i. Evaporative Cooler Thermostat qualifying product list PDF.

2. Applicant, at the time of purchase, must be a water utility service customer of the City of Rio Rancho with an account in their name at the service address where the fixture is installed.

3. Used or reconditioned HE Toilets, HE Washers, or Evaporative Cooler Thermostats do not qualify for a rebate.

4. Rebates do not apply to purchases for new construction and development.

a. New toilets must replace high-volume (≥ 3.0 gallon capacity) toilets in homes or businesses (built in 1996 or older).

5. Applicant is not eligible for a rebate if he or she has received a toilet, washer, or cooler thermostat rebate from the City.

6. Applicant or Customer is solely responsible for HE Toilet, HE Washer, or Evaporative Cooler Thermostat installation arrangements and payment.

a. The City does not warrant, endorse, or assume liability for the quality, performance, or safety of any product or services performed by any retail outlet, plumber, contractor, or employees or agents of same, related to a purchase under this program.

7. Installations may be subject to inspection and verification. Customer agrees to allow the City of Rio Rancho to inspect the fixture at the installation address by appointment with prior notification.

8. Conversions to “Low Flow Toilets” (1.6 gallons per flush) do not qualify for a rebate.

9. All Rebate applications must be accompanied by an original or copy of the itemized receipt showing the purchase of the HE Toilet, HE Washer, or Evaporative Cooler Thermostat.

a. If the receipt is not with the application then the application will be considered incomplete and not processed.

10. Rebates are issued in the amount of $30 or $100 credit to the applicant’s water bill account for the installation address.

a. Evaporative Cooler Thermostat can receive a $30 credit.

b. HE Toilets can receive a $100 per toilet.

c. HE Washer receive a $100 credit.

11. Rebates are subject to program funding availability.

a. Applications will be processed until funds are depleted.

12. The City reserves the right, at its sole and absolute discretion and at any time, to change any or all of the Terms and Conditions for the rebate program or to cancel the rebate program without prior notice.

13. Applicant will be required to repay the rebate if any of these Terms and Conditions are found to have been false or breached.

Separation Image.png


Utilities Department   Utility Operations Division
Utilities Department FAQ
  Backflow Prevention Program
Utilities Department Forms
  Children's Water Festival

  Detect and Fix Leaks
 Utility Services Division

Domestic Well Program
Apply for New Water/Wastewater Account
  Report a Water Leak
Bulk Fill Station

Water Use Audit Information
Change Water/Wastewter Account
   Water/Wastewater Availability
Pay Water/Wastwater Bill
  Water Waste Complaints
Setup Automatic Bank Draft for Water/Wastewater Bill
  Watering Restrictions
Turn On Water at a Property
  Xeriscaping Information
Water Assistance Program
Water, Wastwater, and Recycled Water Rates

Adobe Disclaimer: Reading the PDF documents provided on this site requires the Adobe Acrobat Reader, available for free from Adobe.  Adobe, the Adobe logo, Acrobat, and the Acrobat logo are trademarks of Adobe Systems Incorporated.

Contact Us
Louie Aguilar
Water Conservation Specialist
Environmental Programs Section

3200 Civic Center Circle NE
Rio Rancho, NM 87124

Ph: 505-896-8289
Fx: 505-891-5201